Shipping & Return Policy

Green Leaf Lab

Website: [www.thegreenleaflab.com]

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Shipping

We aim to process and dispatch all orders as quickly as possible. Orders are typically processed within 1–2 business days. Once dispatched, you will receive a confirmation email with tracking details.

Delivery timeframes are estimates only and may vary depending on your location and external factors beyond our control.

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Domestic Shipping

We offer shipping across Australia.

Standard delivery typically takes *2–7 business days**

* Express shipping options may be available at checkout

* Shipping costs are calculated at checkout based on your location

Please ensure your shipping details are correct, as we are not responsible for delays or lost parcels due to incorrect information.

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International Shipping

We offer international shipping to selected countries.

* Delivery times vary depending on destination

* Customers are responsible for any customs duties, taxes, or import regulations in their country

* We do not guarantee that our products comply with laws outside Australia

By placing an international order, you acknowledge responsibility for ensuring the legality of the products in your jurisdiction.

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Returns

Due to the nature of our products (CBD creams and vape products), we do not accept returns on opened or used items.

We only accept returns if:

* The item is defective

* The item is damaged in transit

* The incorrect item was received

To initiate a return, you must contact us within 48 hours of delivery with photographic evidence.

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Return Cost

* If the return is due to our error (damaged, defective, incorrect item), we will cover the return shipping cost

* If approved for return under other circumstances, return shipping costs are the responsibility of the customer

Shipping fees are non-refundable unless required by law.

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30 Days To Return

Eligible returns must be initiated within 30 days of receiving your order.

Items must be:

* Unused

* Unopened

* In original packaging

Returns that do not meet these conditions may be refused.